In this two-module, 40-hour micro-certificate, participants learn: Fundamentals of Quality Management – theories and methodologies that provide a foundation of the history and core principles of quality management. Topics include an introduction to quality, Total Quality Management, and an overview of Six Sigma and Kaizen. Tools and Techniques – problem solving, continuous improvement and an introduction to value stream mapping. Students will explore tools such as fishbone diagram, PDCA, 5 Whys, and Pareto charts. Participants will have the opportunity to apply these tools and techniques to case studies and in teamwork activities. They will also develop project management and change management soft skills.