Basic QA Tools & Problem Solving

This online course focuses on a structured approach to problem-solving. Emphasis is placed on using a step-by-step problem-solving methodology for root cause analysis. Students will learn how to apply the problem-solving process, when to apply it, how to create quality tools and when to use each quality tool. Students will learn how to create a clear problem statement to begin solving problems. Students will have an opportunity to practice using common quality tools and techniques such as process flow charts and cause and effect diagrams, pareto charting, Is-Is-not analysis, five-why technique and brainstorming.